Kingston Carpet Cleaners Privacy Policy
This Privacy Policy explains how Kingston Carpet Cleaners collects, uses, stores and protects personal data relating to its customers and prospective customers in the local service area. It applies to all Kingston Carpet Cleaners customers and anyone who contacts or interacts with us regarding our carpet cleaning and related services.
Who We Are
Kingston Carpet Cleaners is a carpet and upholstery cleaning business serving customers in the Kingston and surrounding area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Kingston Carpet Cleaners is the data controller in respect of the personal data we process about you.
Personal Data We Collect
We collect and process different types of personal data depending on your interaction with us. The types of data we may collect include:
Identification and contact details such as your name, address, property location, and preferred contact details.
Booking and service information such as dates and times of appointments, details about the areas to be cleaned, special instructions, and information about access to the property.
Payment and transaction information such as payment method, partial card details where required by the payment processor, and records of invoices, payments, and refunds. We do not store full card details on our own systems.
Communication data such as information contained in your enquiries, emails, messages and any feedback or complaints you provide to us.
Technical and usage data if you visit our website, such as IP address, browser type and device information, and information about how you use our website or online booking tools.
How We Collect Your Data
We may collect personal data directly from you when you contact us by phone, through our website, by message, or in person, when you request a quote, make a booking, or use our services. We may also collect information automatically when you interact with our website, for example through cookies or similar technologies, and from third party platforms where you choose to interact with us.
Lawful Basis for Processing
We will only process your personal data where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract performance. We use your personal data to provide you with quotes, schedule and deliver cleaning services, manage your bookings, take payment, and fulfil our contractual obligations to you.
Legitimate interests. We may use your data where it is necessary for our legitimate business interests, provided that such interests are not overridden by your rights and interests. This includes activities such as managing our business, improving our services, responding to enquiries, and keeping appropriate records.
Legal obligation. We may process your personal data when necessary to comply with legal or regulatory obligations, such as tax and accounting requirements or responding to lawful requests from authorities.
Consent. In some limited cases, we may rely on your consent, for example for certain direct marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations, confirm bookings, deliver carpet cleaning and related services, and manage your account or customer relationship.
To communicate with you about your bookings, send service updates, respond to enquiries, and handle feedback or complaints.
To process payments, issue invoices and receipts, manage refunds, and maintain accurate financial and business records.
To operate, maintain and improve our website, services and customer experience.
To send you information about services or offers that may be of interest to you, where we are permitted to do so by law or where you have consented.
To comply with legal obligations and to protect our rights, property, safety, and the rights, property and safety of our staff, customers and third parties.
Data Retention
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting requirements.
Customer and booking records are typically retained for a period that allows us to respond to queries, manage repeat bookings and comply with tax and accounting rules. Financial records will generally be kept for the period required by applicable tax and company laws.
Where we rely on consent for marketing communications, we will keep your contact details for marketing purposes until you withdraw your consent or opt out of receiving such communications.
When personal data is no longer required, we will securely delete or anonymise it, unless we are required to retain it for longer to comply with a legal obligation or to establish, exercise or defend legal claims.
Data Sharing and Processors
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers are only permitted to process your personal data in accordance with our instructions and are required to keep it secure and confidential.
Third party processors may include:
Payment processors and banking providers who handle payments and refunds.
IT and hosting providers who support our website, booking systems and data storage.
Professional advisers such as accountants or legal advisers where reasonably necessary for our business operations or compliance obligations.
We may also share your data with third parties where required by law, to protect our legal rights, or in connection with the sale or transfer of our business or assets, in which case any recipient will be required to handle your personal data in accordance with data protection laws.
International Transfers
Where any of our service providers or their systems are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent protections, in accordance with applicable data protection laws.
Security of Your Personal Data
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your information against unauthorised or unlawful processing, accidental loss, destruction or damage. While no system can be completely secure, we regularly review our security measures and access controls to help safeguard your data.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to the personal data we hold about you. These include:
The right of access. You can request a copy of the personal data we hold about you, together with information about how we use it.
The right to rectification. You can ask us to correct inaccurate or incomplete personal data.
The right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
The right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are checking its accuracy or dealing with an objection.
The right to object. You have the right to object to processing based on our legitimate interests, and to object at any time to the use of your personal data for direct marketing.
The right to data portability. In certain circumstances, you can request that we provide you with your personal data in a structured, commonly used, machine readable format, or that we transmit it directly to another controller where this is technically feasible.
Where we rely on consent as the lawful basis for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew consent.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the contact details made available on our website or other usual communication channels. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or exercise any other rights.
If you are not satisfied with our response or believe that your data protection rights have been infringed, you have the right to lodge a complaint with the relevant data protection supervisory authority in your country or region.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. Any changes will be posted on this page, and where appropriate we may notify you through other channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.